SHIPPING & RETURNS
HOW LONG WILL MY ARTWORK TAKE TO ARRIVE?
All art is made to order - please allow a processing time of up to three days for the fine art prints, or two weeks for canvas prints in the floating frames. Then add on delivery times from Brisbane, Queensland, Australia, which can be between two to ten working days, depending on your location. If you are ordering from outside of Australia, this will most likely take a little longer.
If you require something urgently, I will do my best to help - please don't hesitate to contact me via email@example.com
WHERE DO WE SHIP?
I ship worldwide!
HOW MUCH DOES SHIPPING COST?
For fine art prints of any size, shipping has a flat rate of $9 within Australia and $20 internationally.
For canvas prints with floating frames, shipping has a flat rate of $28 within Australia and $40 internationally.
HOW ARE ORDERS SENT?
My art is packaged with great care in rigid flat envelopes or tubes (depending on the artwork size). All orders are sent via Australia Post with tracking numbers whether it is within Australia or overseas. You will be notified via email when your order has been shipped and provided with the tracking number.
Canvas prints with floating frames are wrapped in large bubble wrap and packaged in custom-sized boxes. They are sent with a variety of couriers - you will be notified of the courier and get a tracking number when the order is dispatched.
Due to the fact that all artworks are made to order, I can not accept returns or exchanges as I do not hold stock. In special situations I have been able to accept an exchange if the artwork has been clearly damaged during transit. If this occurs please contact me asap at firstname.lastname@example.org for an exchange.
NEED MORE INFORMATION?
Please drop me a line if I can help with any enquiry email@example.com